Legal
Privacy Policy
This policy explains what information Autocraft collects, how it is used to operate AutoSketch and related services, and the choices available to users regarding account and data handling.
1. Overview
This Privacy Policy explains how the team behind autocraft.sh collects, uses, stores, and shares personal information when you use Autocraft, AutoSketch, related product experiences, and our public website.
By using the service, you acknowledge the processing described in this policy. If you do not agree, do not use the service.
2. Information We Collect
We collect information you provide directly, information created through your use of the platform, and limited information from third-party service providers that support the service.
- Account information such as name, email address, authentication identifiers, organization details, and profile metadata.
- Billing information such as subscription status, plan, transaction references, country, and limited payment metadata from our payment processors. We do not intentionally store full card numbers.
- User content such as prompts, sketches, uploaded files, project data, generated outputs, support messages, and other materials you choose to submit.
- Usage and device information such as IP address, browser type, device identifiers, log events, approximate location, session activity, feature usage, and token consumption metrics.
3. How We Use Information
We use personal information to operate the service, authenticate users, provide support, process billing, prevent abuse, maintain security, comply with law, and improve product quality.
- To create and manage accounts, sessions, subscriptions, and entitlements.
- To generate, deliver, store, sync, and recover your projects and outputs.
- To measure usage, enforce token limits, detect fraud, and troubleshoot reliability issues.
- To communicate with you about account activity, support, product updates, legal notices, and policy changes.
- To analyze performance and improve workflows, models, prompts, and platform stability using aggregated or de-identified data where practical.
4. How We Share Information
We do not sell your personal information for money. We share information only when reasonably necessary to run the service, comply with law, or protect rights and safety.
- With service providers that help us with hosting, authentication, storage, analytics, support, communications, payment processing, and AI inference.
- With professional advisers, auditors, insurers, or counterparties when reasonably necessary for legal, financial, or compliance purposes.
- When required by law, subpoena, court order, regulatory request, or to protect the rights, property, security, or safety of Autocraft, our users, or others.
- As part of a merger, acquisition, financing, reorganization, or sale of all or part of the business, subject to standard confidentiality protections.
5. Retention And Security
We keep information for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of data, account status, and technical backup cycles.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
6. Your Choices And Rights
You may update certain account information through the product interfaces. You may also contact us to request access, correction, deletion, or export of personal information, subject to legal exceptions and reasonable identity verification.
If you want to close your account or request deletion, contact us at team@autocraft.sh from the email associated with your account. We may retain limited information where necessary for fraud prevention, billing records, dispute resolution, tax obligations, or legal compliance.
7. International Processing And Children
The service may be operated and supported using systems located in multiple countries. By using the service, you understand that your information may be processed in jurisdictions that may have different data protection rules than your home jurisdiction.
The service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.
8. Policy Changes And Contact
We may update this Privacy Policy from time to time to reflect product changes, legal requirements, or operational changes. When we do, we will post the updated version on this page and update the effective date above.
Questions or privacy requests can be sent to team@autocraft.sh.